Warranty Policy

At Tarnelle, we’re committed to quality and customer satisfaction. We offer a 1 Year Warranty on the plating of select jewelry pieces purchased directly through our official website.

---

🛡️ What Our Warranty Covers

✅ Plating Warrant (1 Year)
Eligible Tarnelle pieces come with a 1-Year warranty on gold plating. If the plating fades, discolors, or wears off under normal use during this period, we’ll replace it at no additional cost.

---

❌ What’s Not Covered

Our warranty does not cover:

• Physical or accidental damage (scratches, dents, broken parts)
• Damage caused by  perfumes, or chemicals
• Tarnishing due to improper care or storage
• General wear & tear
• Lost or stolen items
• Items not purchased from our official website

---

📦 Warranty Eligibility

Applies only to select products on our website

Eligible items will display a “1 Year Warranty” badge on their product page

Valid only for purchases made through https://www.tarnelle.com

---

🛠️ How to Claim the Warranty

To request a warranty claim:

1. Email us at Contacts@tarnelle.com with:

2. Your Order ID

3. Product name

4. Clear photo or video showing the issue

5. Our team will respond within 2–3 business days.

If approved:

We will replate or repair your jewelry

If repair is not possible, we may offer a replacement

---

📬 Shipping Info

Customers are responsible for shipping the item to us

Repaired or replaced items will be shipped back free of charge

---

🔍 How to Know If a Product Includes Warranty?

Look for this label on product pages:

✔️ 1 Year Warranty Included

Products without this badge are not covered under warranty.